GFI Software Recognized for Quality of Support and Product Documentation
Jul07

GFI Software Recognized for Quality of Support and Product Documentation

GFI Software has been recognized for the quality of its customer support and product documentation by the Society of Technical Communications (STC). The STC is an international professional association that evaluates technical communications between companies and customers, and assesses the standard of technical support, product documentation, and company training materials. The aim of the STC is to advance technical communications and promote better content and information management via technical processes. The non-profit organization helps businesses improve their technical support across all media to ensure customers can use products safely, securely, effectively and get the best value from their investment. This year, the GFI Software team has collected four STC awards in the international and regional categories of the STC awards program. In the User Support: Help category, GFI Software collected a Distinguished Technical Communication Award and a Best of Show Award in the regional subcategory, with its regional support also competing with the GFI Help System. The GFI Help...

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GFI Software Launches New Email Security and IT Management Platforms
Mar21

GFI Software Launches New Email Security and IT Management Platforms

GFI Software has announced the launch of two new software platforms which have now been finalized after an extensive period of evaluation. Both products have been in beta form since November 2016 and have been tested by a limited group of users who have provided comments and feedback. GFI Software has taken the feedback on board and has made changes to the implementation of certain features to make the products more user friendly. The solutions include enterprise-class IT management features tailored for small business users. GFI OneGuard is an IT management platform that allows sysadmins to manage, monitor, and secure their networks through a single management console. The platform maintains an inventory of all hardware and software and helps keep all software systems up to date by scanning for out of date installations, unpatched systems and vulnerabilities that could potentially be exploited to gain access to networks and data. Beta testers praised the solution for its unified view of patch management, AV protection, and asset tracking and the ability to automate time consuming...

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Kerio Technologies Acquired by GFI Software
Jan20

Kerio Technologies Acquired by GFI Software

GFI Software has announced it has acquired Kerio Technologies, a provider of unified threat management and collaboration software for small to medium sized businesses. The acquisition will see Kerio Technologies’ suite of solutions incorporated into GFI Software’s portfolio of products. Kerio Connect, Kerio Control, Kerio Cloud, and Kerio Operator will now be made available to GFI Software MSPs, resellers, and customers. San Jose, CA-based Kerio Technologies was founded in 1997 and has developed a range of communications and security solutions for small to medium sized businesses. Those solutions have been deployed by more than 60,000 businesses in more than 100 countries around the world. The simple but powerful communication and security tools were available exclusively through an extensive partner network with more than 6,500 resellers. The suite of solutions includes email security, UTM/firewalls, VoIP and collaboration tools and were used by millions of end users around the globe. GFI Software is part of the ESW Capital group of companies and has developed its own range of...

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GFI Software Launches Customer Loyalty Program
Sep01

GFI Software Launches Customer Loyalty Program

The email archiving and cybersecurity solution provider GFI Software has announced it has launched a new customer loyalty program called GFI Prime. Customers qualifying for GFI Prime will be given benefits as a reward for choosing GFI Software as their cybersecurity or email archiving partner and will be able to select at least one additional product from the GFI Software range and install and use the solution free of charge. The program rewards customers who have been using qualifying GFI Software products for more than a year. From September 1, 2016, customers qualifying for the GFI Prime loyalty program will be able to install one additional GFI software product immediately. When customers take out a new plan over multiple years, or renew a multi-year license or subscription, they will be allowed to install an additional GFI Software product without charge. GFI Software notes that the additional products will continue to be provided free of charge as long as licenses or subscriptions to qualifying GFI Prime products continue to be renewed. Existing customers can check...

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GFI Software Publishes New Study Evaluating Email User Habits
Jun24

GFI Software Publishes New Study Evaluating Email User Habits

GFI Software has published the results of its third annual study of the email habits of end users in the United States which has shown the positive and negative impacts of the widespread use of email in businesses and its impact on employees. The survey was conducted for GFI Software by Opinion Matters on 500 US workers from companies employing more than 500 individuals. One of the key findings of the survey is the ‘always-on’ culture is having a negative impact on employees, whose personal lives are being disrupted by work emails. Employees access emails on mobile devices and often view and respond to messages before and after work, at weekends, and during vacations. The problem is also getting worse. 6% more employees are now accessing and responding to work emails outside of working hours than last year. 74% of surveyed U.S. workers said they regularly check their work emails at weekends and 58% of employees said they are now checking work emails at least once a day outside of normal working hours. 54% said they have checked work emails while on vacation and 39% of survey...

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