Communication Challenges in Healthcare

Studies conducted by TigerConnect have shown that approximately 52% of healthcare entities are encountering difficulties with it comes to fixing communications challenges in healthcare, some that can have a massive impact on the treatment that is being provided to patients during the course of the stay or while they are attending for an appointment.

This, in turn, can lead to considerable obstruction appearing in the flow of treatment that healthcare workers are attempting to provide for patients. Communications issues can result in massive gaps in the quality of care that is being administered as there are delays and shortcomings in communication directions between staff in relation to what care a patient needs to be given. Along with damaging the treatment that is being given it can take from the reputation of a hospital or clinic, something that is not easy to remedy.

Staff can suffer from burnout and low morale due to problems like this. Much more seriously if issues are allowed to persist and fester is the possibility of medical errors taking that can see a patients condiditon worseneing unncessarily.

It remains the case that a lot of hospitals and clinics are using older methods of communication such as pagers, fax machines and landline phones to communicate in relation to the treatment of a patient. This is despite the widespread availability of mobile devices that allow for secure sharing of information between treatment teams.

Using new technology communication issues can be quickly addressed and, following the configuration of a new system, healthcare managers are able to keep a closer eye on workflows, identifying where any log jams are being created.

Fixing communications problems in hospitals is not something that can be fixed by addressing the department at time. If it is the case that the consultants have access to a modern system but the nurses and administrative staff do not then the existing issues will simply be moved elsewhere until they become a serious issue there. It is important to introduce all new measures on a group-wide level.

Is it permissible to use a TigerConnect secure messaging system to host remote consultations?

The simple answer is yes, TigerConnect is the perfect tool to conduct remote consultations with patients or even host conferences on treatment between medical workers. This means that the flow of treatment for a patient is much smoother with as few time delay as possible. Another bonus is that every piece of correspondence that takes place can be saved in an EMRs if this is a regulatory requirement.

Is TigerConnect Like over Messaging Platforms?

While TigerConnect may appear to other messaging platforms WhatsApp and Facebook Messenger, there are crucial key differences to how it is configured. Features like automated sign out and the power to delete data remotely mean that the illegal sharing of, or access to, ePHI cannot occur should a connected device be stolen or fall into unauthorized hands. On every occasion that they log in, authorized users will be directed to provide their log in security details before they can access or share messages.

Is TigerConnect only suited for Sharing ePHI?

TigerConnect can be used for far more than just sharing ePHI. It is a convenient tool for allowing managers to identify all available on call staff in every position without having to search for an individual based on previous knowledge.

Can messages be shared simultaneously between group members?

Yes. TigerConnect allows uncapped database segmentation and grouping. This enhances the workflow within a clinic and addresses challenges to hospital communications by putting in place easier streams of communication. Updates relating to policy changes, new work rules or other information can be shared to everyone instantly. More importantly managers will be able to identify if anyone has no yet read the communication.