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Remote health services and telemedicine have proven invaluable during the COVID-19 pandemic. These services have helped to reduce the risk of infection while continuing to provide essential medical services to patients.
Many telemedicine companies had to rapidly expanded their services when the COVID-19 nationwide public health emergency was declared to meet demand. Akos MD is one such company that has seen a dramatic increase in use of its service.
The company is a pioneer in AI-based telemedicine and a HIPAA Vault partner. Akos MD’s platform provides diagnostic and lab capabilities beyond traditional telemedicine apps can be used to collect blood pressure, temperature readings, images, and perform other routine, essential tasks. Akos MD allows care to be provided remotely to patients in their own homes, reducing infection risk, and ensuring there is sufficient on-premises resources available to provide care for the most seriously ill patients.
In some areas in the United States the number of daily examinations has increased from an average of 15 per day to more than 1,000 virtual visits during the pandemic. Such an increase in use of Akos MD meant IT infrastructure and resources needed to be rapidly scaled, which was made possible with HIPAA Vault’s secure, HIPAA-compliant hosting service.
“Reacting quickly to the needs of our customers is at the core of what we do,” said Gil Vidals, CEO, HIPAA Vault. “Scaling the environment required meeting with Akos MD and discussing the various options, then selecting the one that seemed most robust. Ultimately, this helps keep their sites responsive, and allows their caregivers to continue providing their valuable treatments without downtime, or delay in needed services.”
The AI-based solution collects all necessary information to allow healthcare professionals to diagnose a patient. The platform supports the most common ailments and injuries that do not require a physical examination of a patient by a healthcare provider.
To date, specialized health clinics have been located in grocery stores, with a customizable app now made available for businesses and their employees. The solution is virtually staffed by physicians and nurse practitioners and typically handles around 80% of normal patient flow.
It is likely to be several months before COVID-19 can be controlled, during which time telehealth services such as Akos MD will continue to provide an incredibly valuable service and will help to reduce the spread of COVID-19 and moving forward will provide an alternative, more convenient way of providing and receiving medical care.
“HIPAA Vault is grateful to play a supporting role, providing the agile and highly scalable infrastructure that accommodates Akos MD and their growth moving forward,” said Gil Vidals.