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Lua Adds Do Not Disturb Feature to Secure Texting Platform

Lua has updated its secure communications and texting platform and added a new “Do Not Disturb” mode to the platform to improve communication control.

The new feature can be set by any user on the system and acts a mute button. DND mode can be activated during off-time, meetings, or when messages cannot otherwise be viewed and calls cannot be taken. When users activate DND mode they can set an optional status message to inform users the reason why contact is not possible.

When DND mode is activated it is made clear to other users that the person is temporarily unavailable through status messages. Text messages will still be delivered and the senders of those messages can see when their messages have been read. Users can choose to accept messages and view them without having to move out of DND mode.

Lua chose this subtler method of notification to enhance employee workflow by showing when it is an appropriate time for conversation while minimizing unnecessary alerts.

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The new feature will be of particular interest to shift workers and for anyone who uses a personal device for work under a BYOD scheme. DND mode will help them switch off and separate home life from work, while still retaining the ability to access messages

Administrators have the option of removing a status or returning a user to availability via the admin console, allowing management to use the app under complete transparency.

Lua has added the new DND feature to its mobile application, web version, and Windows, Mac, and Linux desktop versions.

Author: Steve Alder is the editor-in-chief of HIPAA Journal. Steve is responsible for editorial policy regarding the topics covered on HIPAA Journal. He is a specialist on healthcare industry legal and regulatory affairs, and has several years of experience writing about HIPAA and other related legal topics. Steve has developed a deep understanding of regulatory issues surrounding the use of information technology in the healthcare industry and has written hundreds of articles on HIPAA-related topics.