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Merry Maids ServiceMaster Division Adopts Lua to Improve Communication with Remote Workers

The ServiceMaster division Merry Maids has adopted the Lua mobile messaging platform and is using the solution to improve communication amongst staff at more than 900 franchise locations.

While the Lua messaging solution is first and foremost a communications solution for the healthcare industry, it is equally well suited for use in other industry sectors. Merry Maids is one of several service companies to have adopted the Lua messaging solution in recent months.

“For service companies like Merry Maids, Lua is at the core of their operational technology, giving their employees a real-time way to communicate, which saves time and money and ensures that jobs get done well,” said Ryan Snell, Vice President of Sales at Lua.

Merry Maids was searching for a modern communications solution that would facilitate easy communication between office-based staff and workers in the field to improve operational efficiency. With so many remote workers, obtaining updates, status reports, and sending work order attachments and new jobs to cleaning crews was time consuming and fraught with problems.

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The Lua system allows Merry Maids to keep in touch with off-site workers, make changes to schedules, obtain status reports, and send important information much faster. Push notifications are sent to communicate last minute changes, dispatch orders, and to schedule shifts. Managers review location check-in reports and hold staff accountable. The company also has insight into employee use of the system, speed of response, and app usage, which can be used to make further improvements to communication efficiency.

“We are delighted to use Lua as it allows us to communicate highly efficiently while preserving client privacy,” said Donna Partin, owner and operator of Merry Maids. “Our biggest differentiator from independent services is the integrity we provide and Lua allows us to maintain it.”

Author: Steve Alder is the editor-in-chief of HIPAA Journal. Steve is responsible for editorial policy regarding the topics covered on HIPAA Journal. He is a specialist on healthcare industry legal and regulatory affairs, and has several years of experience writing about HIPAA and other related legal topics. Steve has developed a deep understanding of regulatory issues surrounding the use of information technology in the healthcare industry and has written hundreds of articles on HIPAA-related topics.