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Rackspace Hosting Services

Rackspace has been providing hosting and managed services to businesses since 1999. The company has grown into a market leader and has the broadest portfolio of infrastructure, security, applications, and data services of any company and provides services and support across the entire technology stack.

Rackspace employs more than 3,000 cloud engineers and has achieved more than 600 enterprise app certifications across Salesforce, Oracle, and SAP. The company has forged deep partnerships with all major technology partners and supports all major cloud platforms. The company’s technology experts hold nearly 5,000 certifications across 45 technologies including AWS, Azure, Microsoft, Google Cloud Platform, Redhat, Oracle, VMware, and OpenStack.

Rackspace has achieved compliance certifications for ISO 14001, ISO 18001, ISO 9001, SOC 1 (SSAE 18), SOC 2, SOC 3, PCI DSS Level 1, FedRAMP JAB P-ATO, NIST 800-53, FISMA, NIST 800-171, CJIS, ITAR, FIPS 140-2, and is HITRUST CSF Certified. The company has also demonstrated compliance with the EU-US Privacy Shield Framework, Swiss-US Privacy Shield Framework, EU General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act (HIPAA), and Health Information Technology for Economic and Clinical Health (HITECH) Act.

Rackspace has also been named a leader in Gartner’s 2019 Magic Quadrant for Public Cloud Professional and Managed Services, securing the second highest score for ability to execute.

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HIPAA Compliant Hosting Services

Rackspace provides hosting and associated managed services to more than 2,500 healthcare clients across its entire product portfolio. The company operates state-of-the-art secure data centers across 5 continents and provides service level agreements with a 100% power and network uptime guarantee.

Rackspace does offer a multi-tenant public cloud environment but will only sign a business associate agreement with HIPAA covered entities and business associates of HIPAA-covered entities for its dedicated hosting services.

Dedicated Hosting Services

Rackspace offers healthcare customers a single-tenant hosting solution optimized for high performance with a 100% power and network uptime guarantee. The bare metal private cloud is a HIPAA-ready, HITRUST CSF-certified dedicated hosting environment with a range of administrative, physical, and technical safeguards to ensure that protected health information stored on Rackspace’s dedicated servers is well protected.

Managed Services

Rackspace provides an extensive range of managed hosting services to help ease the burden on IT departments. The company’s certified engineers are available to provide support on-demand 24/7/365 via phone, email, and chat along with proactive support to provide help before it is needed, including patching, round-the-clock monitoring, and backups.

Managed Infrastructure

Whether infrastructure is housed within a single data center or spread across multiple locations or operated internally by a service provider, Rackspace can ensure it is continually optimized to deliver the best performance to achieve the greatest ROI. Rackspace offers fully managed bare metal single dedicated servers and virtualization on single shared servers to give each user control over their network resources.

Managed Security

As a managed security service provider (MSSP), Rackspace can help ensure security vulnerabilities are rapidly identified and remediated. Rackspace’s managed security services include proactive threat detection leveraging threat intelligence and security analytics, log management, vulnerability scans, breach detection, and round-the-clock remediation. The company will also provide assistance with the creation of custom policies to restrict access to PHI to help ensure HIPAA compliance.


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