Role-Based Scheduling Automation Launched by TigerText

TigerText has unveiled a brand-new feature of its healthcare messaging app – Role-based Scheduling Automation – that dynamically populates role assignments and user profiles within the app.

The Roles function solves one a major communications challenge in healthcare – Ensuring healthcare staff get in touch with the right person, at the right time, without knowing who is on call or the person’s name. A great deal of time is wasted finding out this information and oftentimes off-shift workers are disturbed during downtime by misdirected calls.

The Role-based Scheduling Automation feature was developed to solve this communications challenge. TigerText worked closely with users and conducted interviews and performed market research to determine the functions and features required ad performed extensive testing to fine tune the new feature.

Data is fed into TigerText from scheduling applications such as Amion, ensuring role owners are accurately reflected in the TigerText app, even during shift changes. Roles allows administrators to assign specific staff members to functions such as On-Call Cardiologist or Unit Secretary – 3rd Floor, which makes it easy for app users to identify the correct person without having to consult a whiteboard, printed schedule, or spreadsheet.

Shift information is displayed in an easy-to-read format and the user-friendly interface gives healthcare professionals instant visibility into current and future role owners. Users can be assigned multiple roles with each being displayed clearly in the calendar view, which can be viewed by any TigerText user.

Push notifications are sent to role owners when a shift change occurs, and they can opt-in or opt-out as required. Conversation threads are maintained and passed onto the next shift owner to ensure vital information is never lost during shift handovers and ensure continuity of care. The IT department can set permissions accordingly to prevent users from changing the schedule or swapping shifts.

“With nearly 50 roles already in place, TigerText’s scheduling automation is having a positive impact on the way our physicians communicate, particularly for Cardiology,” said Dr. Iqbal at Meritus Health. “By integrating with our scheduling system, patient handoffs are getting smoother and consult requests happen faster. Most importantly, now we have a tool that gives us confidence that our messages get to the right physician securely and easily.

At HIMSS 17, TigerText will be showcasing the new Roles feature and will also be highlighting another new feature of TigerText developed through a strategic partnership with Aiva.

Aiva works with Amazon Echo devices that can be linked to Roles. Patients can speak to their bedside voice-activated Echo device and call for help, provide a meal preference, or make other requests such as asking for bathroom assistance. That information is passed to the nurse-station via Roles, ensuring the correct person receives the request. Without such a system, requests often go from the unit secretary to the floor nurse before finally being routed to the correct team member, delaying patient care and wasting time.

“The Amazon Echo is just one example of how, when integrated with TigerText Roles, health systems can improve efficiency, expedite care, and delight patients in the process,” explained TigerText.

Author: Steve Alder has many years of experience as a journalist, and comes from a background in market research. He is a specialist on legal and regulatory affairs, and has several years of experience writing about HIPAA. Steve holds a B.Sc. from the University of Liverpool.