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TigerConnect Recognized by KLAS in Secure Communication Report for High Consideration, Retention, and Performance

TigerConnect has been recognized by KLAS in its 2018 Decision Insights: Secure Communication Report for “High Consideration, Retention, and Performance.” The Santa Monica-based secure communications platform provider was one of just three vendors recognized for their achievements in each of these areas.

Additionally, TigerConnect was recognized as the leading secure communications platform provider, having by far the biggest market share, and being the most considered solution out of the 20 platforms assessed for the report. In particular, the solution’s secure messaging functionality was found to “drive high satisfaction and very deep adoption.”

There are many secure communications platforms on the market, some of which are focused on secure text messaging while others, such as TigerConnect, offer much broader communication functionality to streamline communication across the entire organization. Many acute care organizations are opting for these broad communications platforms, while ambulatory organizations are primarily concerned with the secure HIPAA-compliant messaging functionality of these solutions.

For the report, KLAS obtained feedback from 20 different platforms used by acute care organizations, ambulatory care organizations, and post-care organizations. Through customer surveys, KLAS determined which vendors were most considered, the factors that influenced decision makers when choosing a communications platform and obtained customer assessments of vendor performance.

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KLAS found the main reasons why TigerConnect was chosen over other solution providers was its market presence, reputation, usability, the company’s commitments to developing much broader communications functionality than competitors, the ease at which the system could be implemented, and how the platform can be used with minimal training.

The survey revealed TigerConnect was one of the most loved solutions. 95% of customers said the company keeps its promises, 92% said they would buy TigerConnect again, and 90% considered TigerConnect to be a long-term business partner.

“We’re delighted to have received our highest marks to date in this year’s KLAS report,” said Brad Brooks, CEO and co-founder of TigerConnect. “As a pioneer in the secure clinical communications space, the insights and recognition from KLAS further validate both TigerConnect’s positive value being delivered for our existing customers and the significant market opportunity that still lies ahead.”

Author: Steve Alder is the editor-in-chief of HIPAA Journal. Steve is responsible for editorial policy regarding the topics covered on HIPAA Journal. He is a specialist on healthcare industry legal and regulatory affairs, and has several years of experience writing about HIPAA and other related legal topics. Steve has developed a deep understanding of regulatory issues surrounding the use of information technology in the healthcare industry and has written hundreds of articles on HIPAA-related topics.