TigerText Launches Healthcare Pager and Fax Replacement

TigertText has announced the release of two new communication solutions for healthcare providers. The two new products have clear potential, and could convince many healthcare providers to start phasing out pagers and faxes.

The new products, named TigerPage & TigerFax, are aimed at healthcare providers that would like to transition to a more secure, HIPAA-compliant method of communication but who are reluctant to give up the communication tools they have relied on for decades.

Rather than totally replacing pagers and faxes, the new solutions allow them to continue to be used. If fact, the speed and efficiency that pages and faxes can be received and responded to is greatly improved. Rather than carrying a pager and a Smartphone, healthcare workers can have pages and faxes sent directly to their Smartphone.

Healthcare Providers Reluctant to Relinquish the Pager

Pagers and faxes have been an essential communication tool for the healthcare industry for decades, yet despite reliable, HIPAA-compliant communication systems being available for some time, healthcare providers are still relying on these outdated tools. Even at the start of 2016, thousands of healthcare providers are still using pagers and faxes to communicate. Some 2 million pagers are still used in the healthcare industry.

TigerText Co-Founder & CEO, Brad Brooks

TigerText CEO & Co-Founder, Brad Brooks

Unsurprisingly, “These outdated tools slow the delivery of patient care and cost organizations billions of dollars in lost productivity each year.” explains TigerText CEO and Co-Founder Brad Brooks.

Unfortunately, the pace of change in the healthcare industry is slow. There may be a clear need for change, but any new technological upgrade that impacts workflows can take a long time to introduce. Many healthcare systems are still not ready to make the full change over to Smartphones and prefer to keep the communication tools that have served them well for decades, in spite of their numerous faults and annoyances.

TigerText claims its solution will allow pagers and faxes to be gradually phased out.

A HIPAA-compliant alternative to the pagers

The new solutions have been developed to make it easier for healthcare providers to update their communication channels.  Smartphones (and other devices) can be used to receive pages and faxes without healthcare workers having to compromise their own privacy. A separate pager number is supplied for each worker. Changing over to the new system has been made as painless as possible, essentially requiring only a change of pager number.

A healthcare organization can request “pager numbers” from TigerText for all healthcare workers, and voice messages can be left together with a call back number. Both are delivered to the users personal TigerText inbox, which can be accessed via a Smartphone, or any device such as a laptop, desktop, or tablet via TigerText Anywhere. TigerPage also incorporates sent, delivery, and read receipts, eliminating phone tag in order to confirm pager messages have been received.

Mersadies Wright, Vascular Access Manager at MultiCare Health System in Tacoma, WA. She says, “With TigerPage, our communications with floor staff have significantly improved since they can leave their callback number or a voice message, and they can provide patient information in a secure environment.” Using just the one device can certainly make communication much easier.

Healthcare Faxes Without a Fax Machine

TigerText claims that TigerFax allows faxes to be sent to any healthcare worker regardless of where they are located. Faxes are sent to the TigerText app from where they can be securely accessed, while also incorporating read and delivery receipt functionality. TigerFax also supports a wide range of common file formats such as PDF, JPEG, GIF as well as plain text.

All communications are encrypted and authentication controls have been incorporated to ensure only the intended recipient is able to access messages, pages and faxes, in full compliance with the HIPAA Security Rule.

Mobile Device Security Risks

The use of mobile devices in healthcare has potential to improve productivity and efficiency, but they can also increase the risk of a data breach. Before introducing any new device is is essential that a full risk assessment is conducted to assess for any potential vulnerabilities that could open the door to hackers.

Are you aware of the risks mobile devices can introduce? Have you mitigated those risks?

Author: Steve Alder has many years of experience as a journalist, and comes from a background in market research. He is a specialist on legal and regulatory affairs, and has several years of experience writing about HIPAA. Steve holds a B.Sc. from the University of Liverpool.