TigerText Rebranded as TigerConnect to Better Reflect Broad Functionality of the Clinical Communications Platform

Santa Monica, CA-based TigerText, the provider of the most widely used secure communication and collaboration platform in healthcare, was officially rebranded as TigerConnect on March 1, 2018. The new branding will be phased in gradually across the full range of TigerText products and services throughout 2018.

The name change is intended to help usher in a new era of clinical communication and better reflects the broad functionality of the company’s clinical communications platform, which supports voice calls, video calls, text messaging, and provides instant, always-on connection between data and people. The new name also characterizes the company’s commitment to advancing healthcare-related outcomes for healthcare professionals and patients.

Along with the name change comes a new logo, which is formed by four interlocking C’s which represent Connected Clinical Communication and Collaboration.

“Our new name – TigerConnect – allows us to clearly articulate the true value our solutions deliver. We connect care teams, existing data systems, and ultimately healthcare communities across a centralized and highly scalable clinical messaging platform,” explained Brad Brooks, co-founder and CEO. “It is this real-time connection to data and people that dramatically improves the way healthcare organizations communicate to drive better results.”

The technology that powers TigerConnect allows healthcare organizations to improve communication speed and efficiency while eliminating wastage to cut healthcare costs. Through the platform, physicians, nurses, and other healthcare professionals can improve communication, collaboration, and engagement to achieve better outcomes.

TigerConnect has also unveiled several new components and capabilities that incorporate machine learning and artificial intelligence to improve communication speed and the delivery of quality care in hospitals.

Clinical Connection Hub – A centralized mobile communication platform that merges EHRs, nurse call, medical imaging, lab results, and staff scheduling, providing instant access to timely and contextual conversations and data.

Patient Smart Cards – Patient alarms and alerts can be viewed via cleanly designed cards in the message feed. The cards include action buttons to allow fast responses and escalations.

Automated Persona Management – The scheduling system has been merged with role assignments to ensure on-call staff members can be instantly reached by role via text or VoIP calls.

Intelligent Shift-Based Routing – Messages are intelligently routed to the correct on-duty staff member to prevent off-duty staff members receiving errant calls and messages.

Shift-to-Shift Activity Handoffs – Conversations are preserved to ensure continuity of care during shift changes. Messages are organized by role and include context around the patient’s condition, treatment recommendations, test results, and medical images.

Escalation Rules – Fully configurable rules can be set to reroute unread messages to a pre-programmed hierarchy of alternate on-call clinicians.

Task List Continuity – Specific patient tasks link directly to the patient’s care team or specific roles, which persist across shifts and departments. This ensures no tasks are forgotten or miscommunicated during shift changeovers.

VoIP and Video – In addition to text messages, voice and video calls can be initiated with other TigerConnect users and integrated into PBX systems for connected real-time communication.

These features are provided in addition to the standard, HITRUST CSF-certified TigerText Essentials secure mobile messaging solution and other features designed to improve 1-to1 and team communication.

Author: Steve Alder has many years of experience as a journalist, and comes from a background in market research. He is a specialist on legal and regulatory affairs, and has several years of experience writing about HIPAA. Steve holds a B.Sc. from the University of Liverpool.