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TigerText has released a number of new features on its secure messaging solution that will help deliver faster, high quality healthcare in compliance with HIPAA.
According to Brad Brooks – the company´s co-founder and president – the new features in the latest Spring 16 TigerText release are the result of listening to and translating customer feedback into useful and relevant updates.
He explained that through TigerText´s “voice of the customer” program, requests for new features were shared regularly with the product development team, who prioritized the most relevant requests and brought them to market.
Among the innovative features in the latest TigerText release:
• A new self-updating desktop app with built-in alerts will allow any authorized user to access TigerText from a PC or Mac.
• Messages will automatically be auto-forwarded to a colleague when a user´s app is in “Do Not Disturb” mode.
• Priority messages will now remain at the top of the recipient´s inbox and emit a distinctive ring for instant differentiation.
• TigerText users will now be able to set up and contribute to discussion threads in internal, community forums.
• An “active” indicator will alert a TigerText user to when a co-worker is online and available to receive secure messages.
• A “connection status” banner will alert users to when connectivity to the TigerText platform is low or unavailable.
• A faster search directory will enable users to look up co-workers by role or find content by keyword search.
• Authorized user subscribed to a group messaging service will be able to see sent, delivered and read statuses for each user in a group thread.
Speaking about the new features in the latest TigerText update, Brooks said: “The healthcare industry is riddled with cumbersome, outdated processes that prolong hospital stays, frustrate care providers, and dramatically spike healthcare costs for patients. At TigerText, we’re passionate about delivering features and strategies that help our customers find faster, more cost-effective ways to deliver care, resulting in a win-win for all parties – hospitals, care teams, and patients.”