University of Louisville School of Dentistry Improves Care Coordination with Lua Text Message Platform

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The University of Louisville School of Dentistry has implemented a new, secure messaging system to improve communication between its 1,000 staff and students.

UoL School of Dentistry runs graduate programs and teaches general dentistry and dental hygiene to around 600 students. Due to the sensitive nature of data that must be communicated it is essential to have a highly secure communications platform in place. That platform must be mobile friendly as the majority of communications take place using mobile devices, but also be suitable for use on other devices such as desktop computers. The solution must also be compliant with all provisions of HIPAA to ensure that protected health information can be transmitted safely and securely using the platform.

Before the new system was introduced, staff were reliant on consumer messaging apps for internal communications. While these apps allowed staff to collaborate, they were only of use for casual discussions as they were not HIPAA compliant. Text messages were convenient, but their use was limited as they could not be used in conjunction with any patient information. Staff had to schedule person-to-person follow ups to discuss patients and all PHI had to be communicated through the EMR messaging system. While the system was secure, it was far from efficient. Additionally, UoL School of Dentistry was unable to send messages to students if they were not at a clinic computer.

After assessing various secure communications solutions, UoL School of Dentistry chose Lua. Lua has developed a secure, HIPAA-compliant mobile-first communications platform that is used by dozens of healthcare organizations in the United States to improve communication efficiency.

The platform includes a secure text messaging solution that allows staff to communicate quickly in real time. The platform offers the convenience of text messaging but with total security and 100% message accountability. The platform supports voice chat, video conferencing, file sharing, and direct and group calling and allows the seamless transmission of information across different devices.

“Lua will boost efficiency of our operations, safeguard electronic patient information and streamline care coordination in a secure way. We expect our users, especially students, will immediately be drawn to the Lua solution,” said Christopher Morgan, director of Dental Informatics at University of Louisville School of Dentistry.

“Nearly 90 percent of health care communications are done over cellphones and tablets but only a fraction of those conversations are designed to keep the information secure,” said Lua Founder and CEO Michael DeFranco. “It is leaders like UofL that will change the standard on how data should be provided in today’s mobile age.”

Author: HIPAA Journal

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