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Atlantic.net has announced major behind the scenes improvements that greatly improve efficiency, ensure more precise billing, and will help the company deliver better overall customer service.
The Orlando, FL-based HIPAA-compliant hosting provider has implemented the Ubersmith business management software suite. The new back-office software suite has allowed more than 50 different subscription, billing, device management and customer support systems to be combined into a single system. Business processes that previously took 7-14 days can now be completed in a single day.
Streamlining internal processes will ensure customer support issues can be dealt with much more rapidly. The new system has allowed Atlantic.net to halve the resolution time for support issues and achieve a 55% improvement in billing for customers’ overall usage. Staff now only need to be trained on one system, rather than dozens of different systems, which will save countless hours and help to streamline resources. The elimination of redundant systems and improvement in operational efficiency will have a net positive impact on revenue growth.
The Ubersmith system is an easily customizable, integrated software suite that handles subscription billing, order management, infrastructure management, and ticketing. The modular software suite is highly flexible and can be extended and integrated with software used by other aspects of the business through the Ubersmith-supplied API and software development kit.
“We make extensive use of Ubersmith APIs to integrate with other systems that we use for payments, accounting, domain registration, security certificates and more,” said Marty Puranik, Founder and CEO, Atlantic.Net. Ubersmith is currently working on adding support for Salesforce, which will allow Atlantic.net to tie its sales and prospecting activities into the same system, including customer quotes.
The deep integration of the Ubersmith software will help Atlantic.net achieve high levels of operational efficiency, employee productivity, and deliver much higher levels of customer service.
“Atlantic.Net has done an impressive job at leveraging the capabilities we provide in Ubersmith’s business management, infrastructure and operations software,” said Kurt Daniel, CEO of Ubersmith. “We’re pleased to be an important partner for their business as they continue to grow and expand in the cloud services and hosting arenas.”