KeyReply Confirmed as HIPAA Compliant by Compliancy Group

Compliancy Group has announced the enterprise SaaS AI chatbot software provider KeyReply has implemented an effective HIPAA compliance program.

KeyReply is a cloud- and on-premise chatbot and conversational AI solution for the healthcare and insurance industries. The solution automates customer service and support tasks and improves the customer experience, assisting with transactions and triaging, knowledge management and patient servicing, among other processes.

“In developing chatbot and conversational AI solutions for healthcare institutions, KeyReply often deals with sensitive data of patients, customers and organizations including the personal identity information, electronic health records, health related queries, clinical processes and workflows and diagnosis, among others. KeyReply is committed to making sure that such data is protected using advanced 256-bit encryption and DDoS protection and HIPAA compliance is yet another important validation in this regard,” explained KeyReply.

To ensure that no aspect of HIPAA compliance was missed and to verify existing policies and procedures were fully compliant with the HIPAA Privacy, Security, Omnibus, and Breach Notification Rules and the requirements of the HITECH Act, KeyReply partnered with Compliancy Group.

KeyReply used Compliancy Group’s proven 6-Stage HIPAA risk analysis and remediation process and tracked its progress using “The Guard” HIPAA compliance tracking software, assisted along the way by Compliancy Group’s HIPAA compliance coaches.

After successfully completing the process, KeyReply’s good faith effort towards HIPAA compliance was assessed by Compliancy Group’s HIPAA compliance subject matter experts and the company was awarded the HIPAA Seal of Compliance.

The HIPAA Seal of Compliance demonstrates to current and future customers that KeyReply is committed to ensuring the privacy and security of protected health information and is a HIPAA-compliant chatbot solution provider.

“Our chatbot and conversational AI solutions are trusted by the top healthcare institutions, their patients and our partners. This certification of HIPAA compliance has eliminated any last concerns they might have had in adopting chatbot solutions and has given them one more reason to be confident in sharing patient and user data,” said KeyReply.

Author: Steve Alder has many years of experience as a journalist, and comes from a background in market research. He is a specialist on legal and regulatory affairs, and has several years of experience writing about HIPAA. Steve holds a B.Sc. from the University of Liverpool.