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KLAS Rates Lua Leading Post-Acute Secure Messaging Solution

KLAS Research has given Lua Technologies’ HIPAA-compliant secure communications platform a score of 94 out of 100 in its 2018 Secure Communication Decision Insights Report.

Lua was the highest scoring post-acute secure messaging solution and was recognized for the overall quality of the product, the value provided, and the performance of its secure communications platform.

Lua developed its communications platform to meet the needs of a diverse range of healthcare professionals and help them communicate more effectively. The platform helps healthcare providers improve patient outcomes by ensuring healthcare employees can communicate quickly, easily, and efficiently with patients and all members of the care team.

The platform incorporates privacy and security features to meet HIPAA requirements and allows protected health information to be shared quickly, easily, and securely with authorized individuals and ensures seamless communications across multiple devices and platforms to enhance mobile workflows in healthcare.

“We are thrilled by the KLAS Research assessment of our performance as the top performing post-acute secure messaging solution,” said Michael DeFranco, chief executive officer of Lua. “Lua had an extremely high overall satisfaction score and our customer satisfaction ranking is in the top quartile.”

KLAS Research performs a qualitative and quantitative evaluation of products and services. It is only possible to achieve such high scores if the product is versatile, user friendly, cost effective, and easy to maintain. KLAS Research also assesses how the products perform in acute care, ambulatory, and post acute care organizations by obtaining feedback from customers who are already using the solutions.

Feedback from Lua customers back up the findings of the report. Lua has a customer retention rate of 95% and is often praised for its clear pricing policy and outstanding customer support.

Author: Steve Alder is the editor-in-chief of HIPAA Journal. Steve is responsible for editorial policy regarding the topics covered on HIPAA Journal. He is a specialist on healthcare industry legal and regulatory affairs, and has several years of experience writing about HIPAA and other related legal topics. Steve has developed a deep understanding of regulatory issues surrounding the use of information technology in the healthcare industry and has written hundreds of articles on HIPAA-related topics.