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The Colorado Springs-based mental health and behavioral health services provider AspenPointe has announced it was the victim of a cyberattack in September 2020 in which patient information may have been compromised. The attack forced the healthcare provider to take its systems offline and most of its operations were affected for several days while the attack was mitigated.
Third-party cybersecurity professionals were engaged to assist with the investigation and recovery efforts and determine the extent to which patient information may have been compromised. A review of the documents potentially accessible to the attackers revealed on November 10, 2020 that patient information had potentially been accessed or acquired.
The documents on the breached systems contained patient names along with one or more of the following data elements: date of birth, driver’s license number, bank account information, Medicaid ID number, admission/discharge dates, diagnosis code, date of last visit, and/or Social Security number.
Following the discovery of the breach, a password reset was performed. Cybersecurity has since been strengthened with additional endpoint protection technology, changes to the firewall, and other measures and network monitoring has been enhanced.
Notification letters are now being sent to all individuals potentially affected by the breach and a 1-year complimentary membership to IDX credit monitoring services is being provided to breach victims. Breach victims are also protected by a $1 million identity theft insurance policy and will have access to identity theft recovery services should they be required.
AspenPointe explained in its substitute breach notice that there have been no reported cases of identity theft, fraud, or improper use of patient information and no evidence was found to indicate any patient data was actually stolen by the attackers.
The breach report submitted to the Department of Health and Human Services’ Office for Civil Rights indicates the protected health information of 295,617 patients was potentially compromised in the attack.