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TigerFlow Enterprise Clinical Communications and Collaboration Platform Launched by TigerText

TigerText has announced the launch of a new clinical communications and collaboration (CC&C) platform – TigerFlow Enterprise – that the firm believes will revolutionize the way care teams communicate and interact with patient data across the entire organization.

TigerText is currently the most broadly adopted secure messaging solution in healthcare. The company is a pioneer in secure messaging and has spent almost a decade developing and perfecting its secure, HIPAA-compliant messaging solution. The new CC&C platform has been three years in development and will further cement the company’s position as the leading secure healthcare communication solution provider.

TigerFlow Enterprise is a workflow-enhancing communications platform that automates and delivers system information across the entire healthcare organization through embedded workflow communications. Some of the largest health systems in the United States have provided their input on the features and capabilities of the platform to ensure it addresses their advanced communication and collaboration needs.

The capabilities of the new CC&C platform help care organizations solve specific challenges and achieve their desired outcomes for resource optimization and faster transitions of care, while improving both patient and provider satisfaction and reducing the potential for medical errors.

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TigerFlow Enterprise offers a simple way of sharing information in electronic medical records with members of the care team, managing clinical alerts and alarms, communicating via text message, or via voice calls utilizing the platform’s integrated VoIP technology.

The TigerFlow Enterprise platform has already been adopted by several healthcare organizations who are already enjoying positive results.

The Southwest New Jersey 607-bed, 3-hospital health system Kennedy Health says the platform has helped to reduce readmission rates for congestive heart failure cases by 22.2% and COPD cases by 8.8%.

The Valhalla, NY 1,700-bed, 10-hospital health system Westchester Medical Center has implemented TigerFlow Enterprise and reduced transport time between facilities by an average of 13.3 minutes. The platform also ensures charge nurses are given advance warning of incoming transfers much more efficiently than using phone calls and pages.

“TigerText mimics the existing workflow of a hospital. The minutes that we can shave off of a particular process are really important to the patient. They’re also important to the bottom line,” said Jonathan Berkowitz, M.D., Westchester Medical Center Medical Director, Interfacility Transfer, Regional Emergency Services, and Disaster Medicine. “You want your technology to make your process work better, which TigerText does.”

Secure messaging platforms address many communications problems in healthcare, but one of the last challenges to solve is bridging the information gap between EHRs, audible-based bedside monitoring equipment, ADT systems, scheduling systems, desktop IP phone systems, and getting information to medical professionals at the patient’s bedside. TigerFlow Enterprise has been developed to do just that.

“EHRs aren’t going to solve this problem. The real solution requires a full-scale, outcome-oriented clinical communication platform with purpose-built features that make it instant and effortless for hospital staff to communicate and access patient data at the point of care,” explained TigerText co-founder and CEO, Brad Brooks.

TigerFlow Enterprise reduces inefficiencies and accelerates workflows to reduce the potential for medical errors, lower readmission rates, cut ED wait times, improve patient throughput and bed and operating room utilization, speed up consultation requests, transfers and discharges, while reducing alarm fatigue.

Author: Steve Alder is the editor-in-chief of HIPAA Journal. Steve is responsible for editorial policy regarding the topics covered on HIPAA Journal. He is a specialist on healthcare industry legal and regulatory affairs, and has several years of experience writing about HIPAA and other related legal topics. Steve has developed a deep understanding of regulatory issues surrounding the use of information technology in the healthcare industry and has written hundreds of articles on HIPAA-related topics.