Dashlane Review

Our Dashlane review starts with the caveat that Dashlane frequently changes the capabilities of its password manager and has been known to remove plans without notice. Therefore, any review of Dashlane can only be a point-in-time assessment of its capabilities, and any recommendations made in this Dashlane review are based on that point-in-time assessment. 

Dashlane is a well-known password manager that enables users to securely save and share logins, profiles, and payment information via a “zero knowledge” vault. With the exception of the free plan, you can save an unlimited amount of usernames, passwords, addresses, and credit cards in your vault, and the password manager will autofill credentials for you when you visit a website or use an app for which credentials have been saved.

In terms of being “designed for a safer life online”, Dashlane generally lives up to its marketing spiel. However, there have been times when updates have been released without comprehensive testing – allowing bugs which could potentially compromise security affect the user experience. Furthermore, recent price increases have made Dashlane the most expensive password manager on the market for individuals and families.

Free, Individual, and Family Plans

It was mentioned in the introduction to our Dashlane review that Dashlane frequently changes the capabilities of its password manager and removes plans without notice. This most frequently happens to free, individual, and family plans – as recently evidenced by the unannounced removal of Premium Plus and Family Plus benefits and the discontinuation of the Essentials Plan, which served as a price competitive mid-point between the free plan and the Premium Plan.

With regards to what Dashlane offers now, the free plan is instantly forgettable as it only allows you to save up to 50 passwords on one device. By comparison, several password managers offer free plans that allow you to save and synchronize an unlimited number of passwords across an unlimited number of devices (i.e., NordPass), while Bitwarden´s free plan enables two people to securely store, sync, and share an unlimited number of usernames, password, addresses, and credit cards.

With regards to the Premium Plan for individuals, Dashlane is exceptionally feature-rich. The plan includes automatic data health checks, an automatic password changer, a VPN for additional privacy if you connect to an unsecured Wi-Fi service, and 1GB of secure storage to keep copies of documents such as drivers´ licenses, passports, and social security cards safe. The Family Plan offers the same features to up to six members of the same family under one subscription.

However, these features – which, although helpful “for a safer life online” – come at a price. The Premium Plan costs $59.99 per year, while the Family Plan costs $89.99 per year. You can pay for both plans monthly, but this increases the costs to $77.88 and $107.88 per year respectively. If you are willing to make a few compromises (i.e., manual data health checks rather than automatic), you could adopt the equally effective Bitwarden password manager for $10 per year ($40 for families).

Dashlane´s Teams and Business Plans

Although the free, individual, and family plans are nothing to get excited about, Dashlane´s Teams and Business Plans are much more realistically priced for the features they include. For just $60.00 (Teams Plan) and $96.00 (Business Plan) per user per year respectively, subscribers get access to a rich selection of tools that can help keep corporate credentials safe – including enforceable password policies, compromised password alerts, event logs, and advanced reporting.

Both plans support an unlimited number of users, and the only differences between the two are that Business Plan users receive a free Family Plan, and that the Business Plan includes SAML-based Single Sign On and SCIM provisioning. Whether this is worth an extra $36 per user per year will depend on the business´s requirements. However, both plans offer 24/7 email support, chat support during office hours, and a Customer Success Manager if you have thirty users or more in your plan.

When comparing Dashlane against other providers in this market, Dashlane´s Team Plan fares well against other providers´ “Enterprise” plans – with the exception of Bitwarden, which offers a fully-featured Enterprise Plan with SAML-based Single Sign On, SCIM provisioning, and the option to self-host the software on premises. The Bitwarden Enterprise Plan option is the same price as Dashlane´s Teams Plan ($60 per user per year) and includes a free Family Plan for each user.

One further advantage Bitwarden has over Dashlane (and most other vault-based password managers) is that the Bitwarden password manager is built on open-source software. This is an important consideration because it means a higher proportion of updates are released without bugs; and, when bugs are identified by the open-source community, they are usually found and fixed quicker than when a password manager is built on proprietary software.

Security & HIPAA Compliance

Dashlane has experienced security issues in the past – some of which have taken a while to resolve (three years in this case). However, while none of the security issues at Dashlane´s end would result in a data breach, any bugs that negatively affect the user experience could result in a user inadvertently making a mistake which leads to a HIPAA violation or finding the password manager too complicated to use and circumnavigating its controls to store passwords insecurely.

There is also an issue with trust. At the end of last year, one Dashlane review directed readers to reviews of Dashlane posted in the Chrome Web Store. At the time, many genuine users gave Dashlane a thumbs down. However, this year, the reviews of Dashlane have got much better. Unfortunately, many of the newer contributors are Dashlane employees (verifiable from their LinkedIn profiles) – making us wonder why Dashlane needs to “fix” its reviews.

Dashlane Review Conclusion

HIPAA Covered Entities and Business Associates are required to identify threats to ePHI and mitigate risks to an appropriate and reasonable level. A password manager with administrative, two-factor authentication, and secure sharing capabilities is a good way to mitigate risks associated with lost and forgotten passwords, and also those from phishing and malware attacks. However, we have doubts that Dashlane is an appropriate solution for organizations in the healthcare industry.

The doubts are not only driven by the issues discussed in the Security & HIPAA Compliance section of our Dashlane review. We are also concerned by the withdrawal of features and discontinuation of plans, the recent increase in prices and the lack of transparency into how long it takes to resolve bugs when they occur. We feel that, if an organization subscribed to a Dashlane plan, and a feature it was relying on to ensure HIPAA compliance was withdrawn, it could create a problem for the organization and its users.